Refund Policy for KTMB International
At KTMB International, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund process for eligible items.
Eligibility for Refund
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Timeframe for Refunds:
- Refunds are accepted within 30 days of the purchase date.
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Condition of Products:
- Products must be unused, unwashed, and in their original packaging.
- Items that are personalized, perishable, or marked as “final sale” are non-refundable.
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Proof of Purchase:
- A valid receipt or proof of purchase is required for all refund requests.
Non-Refundable Items
- Gift cards
- Digital downloads or services (e.g., eBooks, software, subscriptions)
- Sale or clearance items
How to Request a Refund
- Contact our customer support team at contact@ktmbinternational.com with your order number, details of the item(s) you wish to return, and reason for the refund.
- You will receive a response within 2 business days with instructions on how to return the item.
- The item must be returned in its original condition within 7 days of receiving the return instructions.
Refund Processing
- Once we receive and inspect the returned item(s), a refund will be processed to the original method of payment.
- Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
Shipping Fees
- Shipping fees are non-refundable. You are responsible for return shipping costs unless the item was defective or damaged.
Exchanges
- If you received a damaged or incorrect item, we will offer a free exchange or a full refund.
Contact Information
If you have any questions about our refund policy, please reach out to our customer support team at contact@ktmbinternational.com.